Product Technical Specialist

Posted on
CNH Industrial Dandenong http://cnhindustrialcapital.com.au
Iveco, a CNH Industrial brand, is a global manufacturer of light, medium and heavy commercial vehicles, city and intercity buses and coaches, fire fighting vehicles, defence vehicles and off-road vehicles for construction and mining work.

The Opportunity

We currently have an exciting full time opportunity for a well-rounded and proactive Product Technical Specialist to join our team based at Danendong. The Product Technical Specialist provides professional, centralized technical support to ANZ markets on a global basis, acts as the interface between the markets & brands and the CNH Industrial organization, represents the voice of the customer and is the ultimate technical expert within CNH Industrial for their designated Product Ranges.

The Responsibilities

  • Provide answers / resolutions to technical questions (ASIST, phone, personal contacts, market visits)
  • Responsible for producing all technical information for the field for their Product Line (inc. PIP (Campaign), Service Bulletins and SNU) also covering development and validation of rework instructions
  • Visit the field to investigate specific concerns by collecting technical data, understand the local market requirements, promote the company’s customer driven image and boost customer satisfaction and loyalty
  • Be the Quality representative to support the markets by providing in-depth technical feedback for meetings with the brands, dealers, importers and customers
  • Prepare and present detailed technical feedback on product improvements and open concerns at regular technical update conferences
  • Assist in the development and validation of containment and fix actions
  • Identify Product Improvement Programs (PIPs) required in the field and present them to the CPM team
  • Create PIP bulletins and monitor the launch in conjunction with Spare Parts and Warranty
  • Organize the installation of Items On Test and feedback the results to CPM Team

The Requirements

  • Technical background with experience in a technical service related activity or engineering
  • Familiar with Microsoft Office applications.
  • Good customer service skills (customer relation management)
  • Aptitude for hydraulic and electrical/ electronic concern resolution is advantageous
  • High level of flexibility (international travel, seasonal effect on availability)
  • Italian as 2nd language will be highly regarded

Why CNH Industrial?


Joining CNH Industrial means working in a dynamic and multicultural environment, in a lean and flexible organization that is open to new opportunities in emerging markets, with a strong focus on research and innovation aimed at achieving excellence at all levels.


Benefits

  • Productive and challenging work environment
  • A productive and challenging work environment
  • Competitive Remuneration Package
  • Onsite parking and subsidised café
  • Employee discounts
  • Career growth and Training Opportunities

With a culture driven by excellence we provide you with the tools to not only meet your goals, but also to create new ones. Therefore each day you'll uncover a new reason to love what you do – discover your why at CNH Industrial.

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