Sales Service Officer – Disturbtors

Posted on
International Flavors and Fragrances Dandenong
Support key distributors accounts and Commercial team in the routine execution of their duties. Handle direct/indirect customer inquiries, follow up with key and non key accounts, preparation of reports for key accounts including routine support where required.

Account Administration and Project Management

  • Account administration and servicing the distributors account base and selected secondary accounts in consultation with the Sales Manager.
  • Manage reactive and proactive projects, maintain them in IFFMan and make flavour submissions as per customer requirements.
  • Keep all projects in IFFMan up to date and close all completed projects.
  • Complete price revisions for all items purchased by distributors in consultation with Sales Service Manager and Account Managers.
  • Maintain forecast in the Sales Forecasting tool and review on a monthly basis.

Sales Support

  • Provide customers with quotes for new and existing business opportunities.
  • Review GPs and MOQs when required and take corrective action if necessary.
  • Raise New Wins for timely reporting of any new business, loss of business or internal raw material changes.
  • Assist the Commercial team in the execution of their commercial responsibilities as required.
  • Generate reports from Business Warehouse and SAP. Provide required format to customers, Sales Manager and/or other key internal stakeholders.
  • Documentation support (GDR) and questionnaire fulfilment for customers and Account Managers as required in liaison with Quality and Operations.
  • Assist with daily sales figures as required.


  • Reporting and coordinating notifications upon receipt of complaints from customers and take correct action according to the investigation outcomes. Advise customers of root cause and corrective actions.
  • Attend Shipping Buffer meeting as required.
  • Attend weekly Commercial meeting.
  • Backup for Sales Service team.
  • Distribute and consolidate monthly commentary and must wins reports for Sales Service Manager and Commercial Director.

Sample Administration

  • Provide sample task support to allocated Account Managers.
  • Generate samples for distributors for all non Xpress flavours.
  • Generate sample requests for QC and Operations.
  • Generate sample requests for Global Strategic Sourcing Manager.
  • Enter pre and co shipment samples for Export.
  • Proficient in MS Office in particular Intermediate to Advanced Excel
  • Minimum 1 year experience in sales support

Preferred Experience

  • Working knowledge of SAP
  • Working knowledge of Business Warehouse
  • Ability to work under pressure and producing accurate results
  • Strong customer focus and results oriented
  • Ability to take responsibility and solve problems

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